Return/shipping Policy

Return Policy

When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver any damage to the packaging at the time.

If possible, take pictures and send them to us - and we will assist you in replacing your order.

Please call our Customer Service Center at (303) 355-2391 or (800) 748-1945 with any claims.

All items have a 1 year warranty.

What is not covered

The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance. It doesn’t cover cosmetic or incidental damages. Also, the warranty will not apply to damage caused by unauthorized alteration, modification or repair of the product.

All warranties will not include a "Poophound bag clip"

As always, customer satisfaction is our first priority - so don't hesitate to call us at (303) 355-2391 or (800) 748-1945.

Shipping Information Policy

Free Shipping Promotions Only Apply to the Lower 48 States

PO Boxes / APO Addresses
Due to shipping constraints - We cannot ship to PO Boxes or APO addresses.

Shipping Times
Guaranteed delivery times are for the amount of time the package spent in transit. That is, packaging and pulling of inventory can take time, and is not included in the determination of how long a package was in shipment.

Delays due to Acts of God, weather or other unusual circumstances are not refundable.

Standard Shipping uses UPS/USPS  to ship its products to you, our valued customers. Packages under 140lbs and that meet certain size requirements can be shipped via UPS. It is important to choose Business or Residential delivery correctly. The customer will be held responsible for additional charges if chosen incorrectly. Claims filed after the one year warranty may not be honored.

Should your items arrive damaged, it is important that you refuse the shipment and indicate to the driver that the shipment is damaged.

All items on this website are subject to the restriction of large, heavy or bulky items. All Free Freight promotions have this limitation. While we attempt to be accurate at all times, we may discover due to size or weight constraints that we cannot effectively ship product via regular ground transportation and Freight Delivery may be necessary. This will prevent Free Shipping. Some items may also require freight shipment due to damage or packaging concerns.